Vertical CRM: Because When Did One Size Ever Fit All?


The Language Around Cloud (And Other Things That Drive Solution Architects Crazy)


Data Lake Query Quality


Quantitative or Qualitative – What Are Your User Adoption Results?


Querying the Data Lake


Deciphering Vendor Speak, Part 2: ‘Improve the Customer Experience’


NexJ CDAi at Neo4j GraphConnect New York 2017


It’s All About the Customer


Omni-channel to Omni-digital: The New Normal


Investing in Data Insights


Looking Around – Seeing The Benefits of Our Approach To Enterprise Development


Sunsetting an Obsolete System


Hadoop Data Lake


Beyond the Brochure – Why Project Success Begins with the Proof of Concept


AI and the Rise of the Bots


Choosing The Right Vendor: Don’t Limit Your Analysis to Functionality


Financial Services Innovation and Insights


Transforming a Contact Center into a Customer Engagement Center


The European Market Braces for New Regulations


Customer-Centric Digital Transformation


Top 6 Things to Look For in Scheduling and Microsoft Exchange Synchronization