The typical financial services or insurance organization has a large investment in outdated systems that are critical to the company’s operations. For many companies these systems are expensive to maintain, difficult to upgrade, or out-of-date but deeply integrated or customized environments make it difficult to upgrade to a modern system.
These companies feel as though they’re caught between a rock and a hard place. Saddled with a costly, inefficient system, they risk falling behind the competition. A total “rip and replace”, on the other hand, has its own share of risks, including customer service disruptions, user dissatisfaction, delays and budget overruns.