NexJ Systems (“NexJ”) is committed to respecting the privacy of our web-site users. This document describes our practices regarding the collection, use and sharing of your ‘personal data’, defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
NexJ is a vendor of enterprise customer management software solutions to businesses. This web-site is intended to provide information to our customers, partners and potential customers and partners. Our software is not intended to be sold to individual consumers and we expect that users of our web-site will be individuals acting in their capacity as employees or contractors of the business they represent who desire further information about NexJ and its products and services for business purposes. The nature of our business makes it extremely unlikely that anyone under the age of majority will register on our web-site.
The DPO is responsible for all privacy related matters at NexJ. Contact information is below.
NexJ uses the information collected from you to send to you marketing and product information which NexJ believes may be of interest to you or your company. You will be given an opportunity to opt-in to receiving information about NexJ’s promotions and products.
NexJ collects personal data when you register with NexJ for a NexJ account as a customer, potential customer or guest user, when you use certain NexJ products or services, when you register to attend a seminar or participate in an online forum or survey, when you ask to be included in an email or other mailing list, or you submit an entry for promotions, or when you submit your personal contact information to NexJ for any other reason. From time to time, NexJ receives personal data from business partners and vendors or contact information from vendors of lists or other third parties.
NexJ may supplement the personal data that you provide to us via the web-site or we receive from third parties with public information available on the internet from your employer’s web-site, from business networking web-sites like LinkedIn and from information gathered by communicating with you by telephone, email or in person.
When you access our web-site NexJ tracks your IP address. We may also associate information with your IP address including geographical, corporate, network information and the identity of individuals who have accessed our web-site from the same or similar IP addresses in the past provided they have provided this information to us as outlined above. NexJ may also store information on how you found our web-site. NexJ gathers certain information about you based upon the pages that you access in our web-site. This information may include the URL of the web-site that you just came from, which URL you next go to and what browser you are using (“IP Information”).
NexJ uses a customized version of its own CRM software internally to store personal data about web-site users, comprising business contact information including your name, title, business address, business email and business telephone number (“Personal Contact Information”). NexJ may also collect publically available information like biographical information from your employer’s web-site or information from your profile on business networking sites like LinkedIn. NexJ uses the relationship hierarchy feature of its CRM software to maintain information about your professional relationships such as your employer or previous employer, your administrative assistant, your boss or relationships to other organizations that you may have such as participation in industry groups. If you have a publically available photograph or you provide us with a photograph NexJ may store a photograph with your Personal Contact Information. NexJ may also store additional personal data like interests with your Personal Contact Information.
NexJ collects IP information related to your use of our web-site including how you found the web-site, what pages you view and how long you spend on the web-site.
The primary use of your Personal Contact Information and IP Information is to maintain strong business relationships with our customers, partners and potential customers and partners. During the sales process NexJ uses a strategic selling methodology to identify sales opportunities and establish and maintain the relationships with the employees and agents of the potential customer required to manage a complex sales process. For customers and partners, NexJ uses Personal Contact Information and IP Information to maintain its relationships with the individuals necessary to meet its contractual obligations to its customers and partners and ensure that it provides them with a world class customer experience.
NexJ also uses Personal Contact Information and IP Information to verify compliance with customer contracts, track downloads and use of information, to enforce terms of service, to ensure security of its web-site and systems and detect inappropriate or illegal conduct.
NexJ uses individual and aggregated non-identifiable personal data to provide better customer service and improve its marketing. NexJ uses Google Analytics to get insight into its web traffic and marketing effectiveness. More information on Google Analytics can be found at: http://www.google.com/analytics/
Your Personal Contact Information is never shared outside NexJ without your permission, except under conditions explained below.
Like many other web-sites, our web-site utilizes a standard technology called a “cookie” to collect information about how our web-site is used. A cookie is a small data text file, which a web-site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a web-site recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. For example, cookies can securely store a user’s password, personalize home pages, identify which parts of a site have been visited or keep track of past selections.
Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser to notify you when you have received a cookie, or alternatively, to refuse to accept cookies. It is important to note that you may not be able to use certain features on our web-site if you choose not to accept cookies.
The legal basis for the collection and processing of any personal data is to meet NexJ’s contractual obligations to clients and employees.
You can withdraw consent at any time by emailing email@example.com with subject: Web Privacy or by writing to the Data Protection Officer at the contact details below.
NexJ may, on occasion, pass your personal data to third parties exclusively to process work on its behalf. NexJ requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and any other applicable laws or regulations.
NexJ does not broker or pass on information gained from your engagement with NexJ without your consent. However, NexJ may disclose your personal data to meet legal obligations, regulations, or valid governmental request. NexJ may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions, to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of NexJ, its clients and/or the wider community.
NexJ will process personal data during the duration of any contract and will continue to store only the personal data needed for three years after the contract has expired, to meet any legal obligations. After three years, any personal data not needed will be deleted.
Data is held in Canada using both Cloud and server-based technology:
At any point while NexJ is in possession of or processing your personal data, all Data Subjects have the following rights:
If NexJ refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to challenge legally.
NexJ, at your request, will confirm what information it holds about you and how it is processed.
NexJ will accept the following forms of identification when information on your personal data is requested. A copy of your driver’s license , passport, birth certificate and utility bill, bank statement, or credit card statement not older than three months old. A minimum of one piece of photographic identification listed above and a supporting document is required. If NexJ is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to firstname.lastname@example.org with subject: Data Access Request.
If you wish to make a complaint about how your personal data is being processed by NexJ or its partners, you have the right to complain. If you do not get a response within 30 days, you can complain to your local supervisory authority.
Data Protection Officer
10 York Mills Road, Suite 700, Toronto, ON M2P 2G4
Or by email: email@example.com
Subject: Web Privacy
Note that we may retain changed or deleted information for archival, contractual or regulatory purposes.