AI and the Rise of the Bots

Choosing The Right Vendor: Don’t Limit Your Analysis to Functionality

Financial Services Innovation and Insights

Transforming a Contact Center into a Customer Engagement Center

The European Market Braces for New Regulations

Servicing the Client Across Their Journey

CDM Enables Cost-Effective and Agile Data Mastering

Customer-Centric Digital Transformation

Chatbots, Robotics and Business Process Management – oh my!

Customer Exchange for Financial Services

Top 6 Things to Look For in Scheduling and Microsoft Exchange Synchronization

Need to replace Siebel? Take an evolutionary approach

Toronto Tech 2017