Vertical CRM supports the customer relationship management needs of a single industry, or vertical. Its capabilities and features are targeted towards a specific set of users, job requirements, or departments within an organization.
With the move towards open systems, security is more important than ever to the financial services industry – an industry where security has always been important. The increasing popularity of internet banking and mobile access are paired with increasing regulation and scrutiny. This means both more possibility for issues and more consequences when issues arise.
Financial institutions have long recognized that the desire of consumers to access valuable data on mobile devices and the increase in popularity of cloud technologies leads to all kinds of challenges. The threat landscape now includes increasingly sophisticated cyber-attacks.