Artificial Intelligence. It’s everywhere these days – in our homes, our cars, and our workplaces. You’ve likely asked Siri to dial a number, put Alexa to work investigating restaurant options, or hooked a smart home device up to the Google Assistant.
The ubiquity of AI is due to fairly recent advancements in computing power and data storage, as well as the availability of massive amounts of data. Its usefulness in our daily lives has contributed greatly to our expectations as customers – we want sales and service activities to be as fast, easy, and tailored to our needs as our interactions with Siri. Not surprisingly, banks are seeking to meet these expectations by incorporating artificial intelligence into their front-office software solutions.