Like many carriers, you are probably looking to improve the customer experience with your digitization strategy. A superior customer experience requires a complete and consistent view of the customer. But what if your customer data is fragmented in siloed systems? Many of the options available to you are expensive and disruptive. How can you bring all of this data together into a single view of the customer that can be shared across the enterprise without disrupting the existing business processes?
In this session Adam Edmonds, Vice President of Products, of NexJ Systems discusses how successful firms overcome the challenges of dispersed data and improving their customer experience. Learn how carriers are:
- Integrating data islands into a common view of the customer
- Making it available to the people and applications that need it
- Using customer insight to add value like delivering the right offer at the right time