The CRM landscape is shifting gears — and it looks as though 2012 will be the year that will see investments in technologies to cash in on a veritable explosion of social media, mobile and integration opportunities.

The push is on for flexible platforms that can seamlessly integrate with legacy applications to drive comprehensive customer views — aka an intelligent service model.

Read the full article here: http://www.technewsworld.com/story/74130.html

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