Designed to guide agents through the data capture process, our dynamic SmartForms provide fields and forms to align with the data captured. For ease of use, all forms are pre-populated. As new data is captured, it is saved to the back-office data sources. Once completed, forms are validated, then routed to the assigned approvers.
Our SmartForms and workflows can be configured at run-time and seamlessly rolled out to agents to share best practices across regions and branches. These will allow t to standardize and automate processes such as Know Your Customer (KYC), client onboarding, and account maintenance – all while driving efficiency and ensuring compliance.
Our robust Activity Management functionality provides you the ability to automate and standardize business processes using Activity Plans. These are collections of tasks and scheduled items that are automatically sequenced and assigned to the appropriate individuals or agent roles based on coverage team assignment to accomplish a specific business objective or workflow. Further, Activity Planning automates business processes across regions, branches, and agents to improve resource allocation and standardize the customer experience.