Drive Efficiency Via Our Case Management Functionality
Our Case Management feature allows agents to track the status of a case or request throughout the request lifecycle – from initial report, through resolution, to completion. Through our templates, processes are standardized and streamlined, and through our robust workflow capabilities, cases are aligned with Activity Plans, which generate and assign tasks.
With NexJ, Agents Can:
- Initiate cases, including entering in key information and attaching relevant documents
- View active and completed cases and related transactions (by time period, if required)
- Work on and expedite case closing by using Activity Plans
- Reassign or escalate cases
And that’s just the tip of the iceberg!