Call Centre Integration

Enhance Call Centre Agent Productivity and Client Servicing via Our Call Centre Integration Functionality

Our Call Centre integration functionality is comprised of both telephony and email integration. It is designed to drive agent productivity and improve phone experience with their clients.

 

Telephony Integration

Designed to reduce wait times and enhance client servicing, our Call Centre feature enables call centre agents to be more productive via telephony integration. Key features include:

  • Automated Dialing (e.g. click-to-call, autodialer)
  • Screen Pop

 

Email Integration

Our Email integration feature allows agents to easily store emails in the client journal. To provide a communications repository, a copy of the email is sent to everyone on the distribution list.

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Have a question? Get in touch with us today.

Contact our team today and we will be happy to answer any questions or concerns you may have. If you already use NexJ, you can head over to the NexJ developer community for more technical support.

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