Our Call Centre integration capabilities are comprised of both telephony and email integration, designed to drive agent productivity and improve phone experience with their clients.
Designed to reduce wait times and enhance client servicing, our Call Centre feature enables call centre agents to be more productive via telephony integration. Key features include:
Our Email integration feature allows agents to easily store emails in the client Interaction Journal. To provide a communications repository, a copy of the email is sent to everyone on the distribution list.
And that’s not all!
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Contact our team today and we will be happy to answer any questions or concerns you may have. If you already use NexJ, you can head over to the NexJ developer community for more technical support.Contact Us keyboard_arrow_right Developer Community keyboard_arrow_right