From an integration perspective, we have extensive experience in developing and deploying interfaces between our CRM and other systems that hold complex customer-related data such as customer masters, accounts and holdings, etc. By providing you cutting-edge tools and techniques to integrate all of your applications and data into a single view of your client, we can successfully support your software usability goals.
Our Portal Server:
In addition, our Portal Server, which is used to build the integrated desktop, provides the framework and services that manage the layout of the portlets and orchestrates the communication between portlets. It can integrate with any number of systems and third-party applications to deliver appropriate information and functionality to each role in your firm, whether front, middle, or back-office. Essentially, our flexible integration and persistence capabilities allow you to access client, account, and company data at source.
What sets us apart from our competitors is our data integration capabilities, which allows you to understand your customers at a deeper level. We bring the data into the model via analytics, machine learning and cross-domain searches – this is our key business advantage.
We provide you the ability to make direct API calls to external systems and support a variety of channel types and message formats to access our Intelligent Customer Management solution. Key data sources, such as customer information, can easily be mapped into our business domain model.
On top of that, our Synchronization Engine can aggregate information from disparate sources, across multiple channels and in different formats. This engine, which is connected to our business model, monitors to changes in the data, and updates all systems accordingly. From a data standardization perspective, it transforms retrieved data into the format you specify.