Drive Efficiency via Integrated Call Reporting and Interaction Journals
Our robust interaction management capabilities provide the infrastructure to support our advanced call logging and reporting. In fact, call reports can be logged in the client’s Interaction Journal.
Let Bankers Save Time and Focus on Service with Interaction Journals, Workflow Capabilities, and Call Log Templates
Key features within the Call Reporting functionality are:
- Interaction Journals: All call records, saved in detailed call reports, are assigned to each client’s Interaction Journal. This provides an exhaustive contact interaction log, across lines of business and through multiple communication channels.
- Workflow Capabilities: These can be used to log other call-related events to each client’s Interaction Journal (e.g. specific transactions or searches).
- Alerts and Notifications: Built into the activity and workflow management model and driven by configurable business rules, call reports can include reminders that alert or notify users of updates or changed assignments of the call report.
- Distribution: Call reports are distributed to the appropriate parties following each call.
The Value that Our Call Reporting Feature Provides You
- Boost collaboration by allowing bankers to share call information with other users, across the organization
And that’s just the tip of the iceberg!