Customers expect a consistent experience across all the channels (call center, agent, the web and social networks). If they feel they are not being served with the information they need in the channel they prefer, they will switch companies. Business and technology managers must develop state of the art approaches to integrate insurance CRM and to ensure cross channel service for an increase in market share and customer retention.
Matthew Josefowicz, Partner and Managing Director of Novarica, Rob Tyrie, Vice President Insurance Solutions, and Paul DeVriendt, Senior Vice President Product from NexJ Systems discuss how insurance carriers can:
- Provide a consistent customer experience across all channels with a comprehensive customer view of leads, illustrations, quotes, policies, claims, & billings
- Interact with customers through all the channels they choose for their insurance needs
- Track all customer interactions over time and across channels to enable intelligent, proactive cross-sell and up-sell
To access the Multi-Channel Strategies to Retain Customers & Increase Market Share webinar please complete the form below.