Insurance customers can easily shop for the lowest prices and best service across a variety of channels. Insurers who want new business and to keep their existing customers must deliver consistent, well-targeted customer service and increase revenue generating activities across all channels in order to retain customers, identify cross-sell opportunities and increase market share. In other words, insurers need to clearly differentiate themselves in a consistent way across all channels to demonstrate their advantages over the competition.
Scott Mampre, Vice President and Leader, North America Life Insurance Portfolio, Capgemini Financial Services GBU, CapGemini and Rob Tyrie, Vice President Insurance Solutions, NexJ Systems discuss how insurance carriers can:
- Provide a comprehensive customer view of policy, quotes, claims and billing information to identify customer needs
- Create cross-functional business processes that deliver an efficient and consistent customer experience across all channels
- Engage customers with intelligent and timely offers to improve cross-sell and up-sell opportunities at each touch point
Speakers:
- Scott Mampre, Vice President, Capgemini Financial Services
- Rob Tyrie, Vice President Insurance Solutions, NexJ Systems